Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-Returnable Items

Certain items cannot be returned, including:

Intimate or sanitary items
Items marked as final sale or sale items

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

Clothing with obvious signs of wear
Items not in their original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company — posting times can vary
Contact your bank — processing times may apply

If you’ve done all of this and still haven’t received your refund, please contact us at contact@rivaj.store.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, email us at contact@rivaj.store and send your item to:

Sterling, VA, USA 20164

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to:

Sterling, VA, USA 20164

You are responsible for paying your own return shipping costs
Shipping costs are non-refundable
If a refund is issued, return shipping costs will be deducted from your refund

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.